FAQ

Frequently Asked Questions and Terms

Can you accommodate late bookings?

Don’t worry if you are looking for a late booking, just contact + 44 (0) 1829 741166 and arrange a late weekend break.

We can accommodate last minute bookings at our self catering cottages. Our Chester cottages are 4 star rated which means that we provide everything you need to enjoy your stay and we provide the essentials to take the weight off your mind for packing.

Is it possible to book just for the weekend?

Yes. Last minute, late, forgotten or just an inspirational thought for the weekend, we are flexible and aim to provide you with what you are looking for.

All of our cottages provide an excellent retreat and the surroundings for a relaxing weekend.

If you prefer a little more excitement we are only 4 miles from Chester city centre.

Booking

A deposit of 50% of the rental is payable on booking. The remaining balance of the cost of the holiday is due 28 days prior to the start of the holiday.

Any bookings made less than 56 days before the start of the holiday are to be accompanied by the full payment.

We accept:

  • Cheques
  • Bankers drafts
  • Internet bank transfers

Provisional bookings are held for one week only and confirmed on receipt of a signed booking form and payment of the deposit or the cost of the holiday in full.

Cancellation

The deposit is non-refundable, as is the final payment if cancellation is within 8 weeks.  We advise that you take out separate holiday cancellation insurance.

Arrivals and Departures

The properties require thorough inspection between guests, therefore your cottage will be available at 4pm on your date of arrival and we would ask you to vacate at 10am.

There may be circumstances when these times can be altered with prior arrangement with the owner.

Occupancy

The number of people per property shows the number of beds available.  With prior arrangement with the owner, there may be the opportunity to add one additional member or additional cots.

It is important to note that no more than this number can be accommodated due to health and safety reasons.

The owner has the right to refuse entry of a party larger than the agreed number.

We reserve the right to refuse or cut short a booking where it transpires that information has been withheld from the owner such as: composition, intended use of the property or numbers in the party.

All properties are non-smoking including the games room and the pool area.

Liability

The owner has taken care to ensure that the property and its contents are in good order and safe.

The owner cannot accept liability for any damage, injury, expense, death or loss of any nature whatsoever other than that caused by the negligence of the owner or their employees (whilst working).

Breakages

The guest is expected to take care of the property and its fixtures and fittings and leave the cottage as clean and tidy as they found it at the start of their stay.

Any damages or breakages must be reported to the owner, or another member of staff, who has the right to request payment to cover the cost of any repairs or replacement.

Pets

Pets are only accepted in Dairy, Stable and Granary cottages.  A £50 refundable deposit is required per pet.  Dogs must not be left unattended in the cottages.

Complaints

The owner has described the properties to the fullest and clearest extent. However, if you are unhappy with anything and feel that there is cause for complaint, please contact the owner or another member of staff, as soon as possible so that the problem can be rectified.

Access

The owner of the cottages shall be allowed access at any time to carry out any essential maintenance necessary. Whenever possible, this will be in agreement with yourself prior to entry.

Lost Property

We regret that we cannot be held responsible for any property left behind when your holiday comes to an end. We will, however, make every effort to contact you so that arrangements can be made, on receipt of full payment for registered post involved plus £5 handling and packing charge.

Any property left behind in communal areas will need to be fully described and claimed within 28 days, after which time they will be disposed.

Please mark your property carefully so it can be identified.


If you have any other questions or requirements please contact us using the form on all of our webpages – we would love to accommodate you!